Collections Specialist

Responsibilities

• Make 100+ outbound calls daily to customers with overdue invoices
• Follow up consistently via calls and emails until payment resolution
• Navigate gatekeepers and reach decision-makers responsible for payments
• Handle objections and drive conversations toward payment commitments
• Investigate billing discrepancies and customer concerns
• Maintain accurate records of all calls and outcomes in CRM
• Identify recurring issues impacting collections and share insights for process improvement

Requirements

• Proven experience in collections, accounts receivable, or high-volume outbound calling
• Ability to make 100+ outbound calls per day consistently
• Strong objection-handling and negotiation skills
• Experience using CRM tools such as Salesforce
• Excellent verbal and written English communication skills
• High attention to detail and accuracy in documentation
• Ability to work U.S. business hours

About the Company

Pavago is a talent solutions provider helping companies find and hire high-quality remote talent.