Command Centre Lead
RAKBANK
On-siteFull TimeLeadCustomer Service
Posted 1 day ago1d agoApply link checked 22 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 day ago · apply link checked 22 hours ago
About the role
Responsibilities
- Act as the central point of coordination for real-time operations across Voice & Virtual channels
- Lead Command Centre activities and workforce management coordination
- Manage operational incident response and service recovery
- Oversee dialer governance and business intelligence reporting
- Drive operational performance, customer experience, and strategic decision-making
About the Company
This organization operates a Customer Experience Hub focused on delivering service excellence and operational resilience across multiple communication channels.
What we look for
- Experience in real-time operations coordination
- Workforce management expertise
- Operational incident response skills
- Dialer governance knowledge
- Business intelligence reporting proficiency
Business IntelligenceWorkforce ManagementOperational resilience
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RAKBANK
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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