Community Experience Lead
ALX Africa
WorldwideFully remoteFull TimeManagerOperations & Administration
No salary statedPosted 1 day ago1d agoApply link checked 4 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 1 day ago · apply link checked 4 hours ago
About the role
Responsibilities
- Define and drive the long-term Community Experience strategy
- Manage and develop the Community Program Specialist and Community Operations Associate
- Act as the primary point of contact for Community-related initiatives across the organization
- Own reporting on Community engagement, member satisfaction, and program impact
- Set the roadmap for major strategic initiatives like ambassador programs and knowledge hubs
- Manage the Community experience function's budget
Requirements
- 5+ years of experience in community management, program or operations management, or a related field
- At least 2 years in a people-management or team-lead capacity
- Proven experience setting strategy and translating it into an executable roadmap
- Hands-on understanding of online community platforms (e.g., Discourse, Circle, Slack, Discord)
- Excellent written and verbal communication skills
- Ability to operate at both strategic and operational levels
Preferred Qualifications
- Experience building or scaling community-led growth or ambassador programs
- Experience with data visualization or engagement analytics tools (e.g., Tableau, Power BI)
- Background in budget management
- Knowledge of behavioral psychology or engagement strategies
- Experience operating in a multi-market, distributed organization
About the Company
ALX Africa is a non-profit organization dedicated to unlocking the potential of Africa's digital future by providing world-class tech skills training and career acceleration programs.
What we look for
- 5+ years community management or operations experience
- 2+ years people management experience
- Experience setting strategy and roadmaps
- Proficiency with online community platforms
- Strong stakeholder management skills
- Ability to work across multiple time zones
StrategyStakeholder Management
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ALX Africa
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesCommunity Experience LeadALX Africa · 3 free applies a month