Community Manager

Responsibilities

• Monitor, moderate, and actively engage with the user community across Google Chat, Discord, and other forums
• Identify and escalate complex issues, bugs, and feature requests to internal product and engineering teams
• Gather and synthesize community feedback, trends, and sentiment to inform product development
• Prepare regular reports on community health, engagement metrics, and key discussion topics
• Partner with Marketing, Product, and Developer Relations to create and distribute engaging content
• Uphold and enforce community guidelines to ensure respectful interactions
• Build relationships with power users and community advocates
• Assist in promoting community-focused events like webinars and AMAs

Requirements

• Proven experience in community management or social media management, preferably in tech or SaaS
• Strong project management skills
• Excellent written and verbal communication skills with ability to explain technical concepts
• Experience using community platforms like Discord and Google Chat
• Strong interpersonal skills and ability to build rapport
• Ability to work independently and prioritize tasks effectively
• Proactive problem-solver with a user-focused mindset
• Fluency in English

Preferred Qualifications

• Familiarity with Google Workspace products
• Understanding of automation concepts, AI, or workflow tools
• Experience working with developer or technical communities
• Experience with community analytics and reporting
• Familiarity with support ticket systems or bug tracking tools
• Experience creating content for technical or business audiences

About the Company

Workspace Studio brings AI-powered agentic automation directly into Google Workspace, enabling users to automate complex tasks and workflows using natural language and integrations with various tools.