Consumer Experience Insights Lead
New Era Technology
WorldwideFully remoteFull TimeSeniorInformation Technology
USD 83–83 / hourPosted 5 hours ago5h agoApply link checked 5 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 5 hours ago · apply link checked 5 hours ago
About the role
Responsibilities
- Synthesize behavioral, journey, and performance data into clear, actionable insights
- Map and analyze end-to-end digital experiences to identify friction and drop-off points
- Partner with product, marketing, UX, and engineering to prioritize improvements
- Lead test-and-learn strategies including A/B testing and personalization
- Integrate Voice of Customer (VoC) and behavioral analytics into a unified understanding
- Advocate for customer-first thinking and influence strategy
Requirements
- 5+ years in digital analytics, consumer experience insights, or similar roles
- Hands-on proficiency with GA4 and Adobe CJA
- Experience with Medallia heatmaps/surveys or comparable VoC platforms
- Demonstrated ability to deliver prioritized, actionable recommendations
- Strong understanding of web UX, journey mapping, and conversion optimization
- Bachelor's degree in Marketing Analytics, Digital Marketing, Data Science, Human-Computer Interaction (HCI), or a related field
Preferred Qualifications
- Pharmaceutical/healthcare digital experience
- Familiarity with Adobe Target/AEP
- Experience with visualization tools like Power BI, Tableau, or Looker
- Knowledge of SEO analytics
- Familiarity with Agile/SAFe frameworks
- Understanding of CMS platforms such as Adobe AEM
About the Company
New Era Technology is a global team of over 3,000 professionals committed to securely connecting people, places, and information with end-to-end technology solutions at scale.
What we look for
- 5+ years in digital analytics or consumer experience insights
- Proficiency with GA4 and Adobe CJA
- Experience with Medallia or VoC platforms
- Bachelor's degree in Marketing Analytics, Data Science, or related field
GA4Adobe CJAMedalliaDigital Analytics
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New Era Technology
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesConsumer Experience Insights LeadNew Era Technology · 3 free applies a month