Contact Centre Agent (UAE National)

Responsibilities

• Answer inbound calls and assist students with specific inquiries
• Build interest in the services and products offered by the College
• Provide high-level personalized customer service
• Identify potential students through databases, cold calling, and lead follow-up
• Route calls correctly and ensure accurate data capture
• Promote the College's reputation through professional assistance
• Communicate effectively with team members and customers
• Advise students on pursuing studies to meet articulation targets

Requirements

• Essential Diploma qualification
• Bachelor's degree preferred
• 3-5 years of experience in a similar position
• Bilingual in English and Arabic
• Strong interpersonal and communication skills
• Ability to work in a multi-cultural, high-pressure environment

About the Company

Liwa University is a cornerstone of higher education in the Emirate of Abu Dhabi, offering 35 masters, bachelor's, and diploma programs across four specialized colleges.