CPT-11511 Patient Engagement & Administrative Virtual Assistant

Responsibilities

• Communicate directly with patients through phone, email, and SMS to provide guidance and answer questions
• Identify obstacles preventing patients from completing required testing or treatment steps
• Follow up consistently with patients to encourage completion of sleep testing or diagnostic documentation
• Accurately document all patient interactions and maintain organized records in CRM systems
• Monitor patient engagement metrics and track progress toward required actions
• Collaborate with clinical and marketing teams to improve patient experience and workflows
• Provide general administrative support including data entry and record maintenance

Requirements

• 2+ years of experience in customer service, administrative support, or patient engagement
• Excellent verbal and written English communication skills with a professional phone presence
• Proficiency in CRM and patient-management systems
• Strong interpersonal and relationship-building skills
• Ability to manage multiple tasks and follow-ups simultaneously
• High attention to detail and strong organizational skills
• Ability to work independently with minimal supervision

Preferred Qualifications

• Experience in healthcare administration or direct-to-consumer healthcare environments
• Experience with Salesforce or similar CRM platforms
• Bachelor's degree preferred
• Experience in mental health, medical, or sleep-health environments
• Experience working in a performance-driven environment

Benefits

• Competitive rates
• Weekly payments
• Free training and upskilling
• Constant support and guidance
• Access to a vibrant community