CRM Change Management Lead (12-Month Fixed-Term Contract)
Cognita · Dubai
UAE remoteHybridContractSeniorEducation & E-Learning
Posted 20 hours ago20h agoApply link checked 16 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · office and home
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 20 hours ago · apply link checked 16 hours ago
About the role
Responsibilities
- Own change management strategy for HubSpot and ongoing CRM changes
- Identify and manage adoption risk and resistance across clusters and schools
- Design engagement and communications plans for each rollout wave
- Maintain a change calendar aligned to the delivery plan
- Sequence training with the CRM Enablement Manager
- Define KPIs for adoption, usage, sentiment and change fatigue
- Provide change-readiness assessments for go-live decisions
- Support change management for new school onboarding
Requirements
- Applied experience with a recognised change framework (ADKAR, Prosci, Kotter)
- Leading change for technology or process rollouts across multiple sites
- Managing stakeholder resistance in a matrixed organisation
- Designing communications for diverse, non-co-located audiences
- Excellent communication skills across leadership and frontline staff
- Defining and tracking adoption and sentiment metrics
- Degree-level education or equivalent professional experience
Preferred Qualifications
- CRM adoption experience, ideally HubSpot or Salesforce
- Pulse survey or sentiment-tracking tool experience
- Change management certification (Prosci ADKAR, APMG)
- Project or programme management certification (PRINCE2, PMP)
- Experience in K-12, independent or international education
Benefits
- Fixed-term contract of 12 months
About the Company
- Cognita is a global family of 86 schools across 21 countries, with over 100,000 students.
What we look for
- Applied experience with a recognised change framework (ADKAR, Prosci, Kotter)
- Leading change for technology or process rollouts across multiple sites
- Managing stakeholder resistance in a matrixed organisation
- Designing communications for diverse, non-co-located audiences
- Excellent communication skills across leadership and frontline staff
- Defining and tracking adoption and sentiment metrics
- Degree-level education or equivalent professional experience
- CRM adoption experience, ideally HubSpot or Salesforce
- Pulse survey or sentiment-tracking tool experience
- Change management certification (Prosci ADKAR, APMG)
- Project or programme management certification (PRINCE2, PMP)
- Experience in K-12, independent or international education
CRMSalesforceHubspotTrainingStakeholder ManagementChange ManagementReporting
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CognitaDubai
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