CRM Change Management Lead
Cognita
On-siteContractMid LevelEducation & E-Learning
Posted 1 hour ago1h agoApply link checked 54 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 hour ago · apply link checked 54 minutes ago
About the role
Responsibilities
- Own change management strategy for HubSpot and ongoing CRM changes across clusters and schools
- Identify and manage adoption risk and resistance with cluster leads and school leadership
- Design and run engagement and communications plans for each rollout wave
- Maintain a change calendar aligned to the delivery plan
- Sequence training with the CRM Enablement Manager
- Define KPIs and data sources to track adoption, usage and sentiment
- Provide change-readiness assessments for go-live decisions
- Support change management for new school onboarding
Requirements
- Applied experience with a recognised change framework (ADKAR, Prosci, Kotter)
- Leading change for technology or process rollouts across multiple sites
- Managing stakeholder resistance in complex, matrixed organisations
- Designing communications for diverse, non-co-located audiences
- Excellent communication skills across school leadership and frontline staff
- Defining and tracking adoption and sentiment metrics
- Degree-level education or equivalent professional experience
Preferred Qualifications
- CRM adoption experience, ideally HubSpot or Salesforce
- Pulse surveys or sentiment-tracking tools
- Change management or project/programme management certification
- Experience in K-12, independent or international education
About the Company
Cognita is a global family of 86 schools across 21 countries, with more than 100,000 students and 22,000 colleagues.
What we look for
- Applied experience with a recognised change framework (ADKAR, Prosci, Kotter)
- Leading change for technology or process rollouts across multiple sites
- Managing stakeholder resistance in complex, matrixed organisations
- Designing communications for diverse, non-co-located audiences
- Excellent communication skills across school leadership and frontline staff
- Defining and tracking adoption and sentiment metrics
- Degree-level education or equivalent professional experience
- CRM adoption experience, ideally HubSpot or Salesforce
- Pulse surveys or sentiment-tracking tools
- Change management or project/programme management certification
- Experience in K-12, independent or international education
CRMSalesforceHubspotStakeholder ManagementChange ManagementReporting
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Cognita
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