CRM Enablement Manager (12-Month Fixed-Term Contract)

Responsibilities

• Own training and enablement strategy for HubSpot across the full user lifecycle
• Design and maintain a searchable repository of training and support materials
• Define learning pathways for each user group matched to HubSpot tasks
• Own an internal certification framework for Sales and Parent Experience users
• Run train-the-trainer programmes for Regional and School Leads
• Keep training materials current with product and process change
• Feed recurring training gaps back as change needs
• Own business-as-usual training, refreshers and new-starter onboarding

Requirements

• Experience designing training across multiple sites, regions or time zones
• Experience building learning pathways or certification frameworks
• Experience running a train-the-trainer model
• Strong instructional design skills for non-technical audiences
• Confidence facilitating in-person and virtual training
• Degree-level education or equivalent professional experience

Preferred Qualifications

• Experience with a self-service knowledge base or LMS
• Familiarity with HubSpot or equivalent CRM permissioning
• Learning & Development or instructional design certification
• HubSpot Academy or equivalent CRM certification
• Experience in K-12, independent or international education

About the Company

Cognita is a global family of 86 schools across 21 countries, with more than 100,000 students and 22,000 colleagues.