CRM Executive

Responsibilities

• Manage and monitor all inbound and outbound leads through the CRM system
• Ensure timely follow-up with prospective customers according to defined timelines
• Maintain accurate customer information, interactions, and sales activities
• Coordinate with the Sales team to assign, track, and monitor leads until closure
• Convert qualified leads into showroom appointments to support sales targets
• Conduct follow-up calls, emails, and messages to nurture prospects
• Monitor lead ageing, response times, and conversion rates against CRM KPIs
• Generate and analyze CRM reports to identify trends and opportunities
• Handle customer inquiries and complaints professionally
• Execute customer retention and re-engagement campaigns
• Support marketing campaigns by managing customer databases

Requirements

• Proficiency in English and Arabic is mandatory
• Bachelor's degree in Business Administration, Marketing, or a related field
• 2–3 years of experience in CRM, customer service, telemarketing, or automotive sales support
• Hands-on experience with CRM systems such as Salesforce, Oracle CRM, HubSpot, or Zoho
• Strong knowledge of lead management and customer lifecycle processes
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
• Ability to analyze reports, dashboards, and performance metrics
• Strong problem-solving and conflict resolution skills

Preferred Qualifications

• Experience in the automotive industry or dealership environment