CRM Systems Lead

Responsibilities

• Own day-to-day system administration including users, permissions, properties, and pipelines
• Design and build workflows using native HubSpot automation and custom-coded actions
• Lead rollout execution for branch launches including configuration and hypercare support
• Manage agency partners by scoping work and reviewing deliverables
• Build and maintain integrations with Dialpad, NetSuite, and internal data pipelines
• Own customer data quality through deduplication and property governance

Requirements

• 3+ years of HubSpot administration experience (Service Hub or Sales Hub)
• Ability to write and debug custom code and webhooks to extend HubSpot functionality
• Strong technical fluency in data structure, system architecture, and integration design
• Experience managing or overseeing outside vendors or agency partners
• Ability to support non-technical staff across multiple locations

Preferred Qualifications

• Experience administering CRM across multiple business units or locations
• Exposure to ERP systems like NetSuite
• HubSpot certifications such as Solutions Architect or RevOps
• Experience supporting companies through acquisition or multi-brand growth models
• Familiarity with telephony platforms like Dialpad

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Company-paid life insurance
• Paid Time Off (PTO) and paid holidays
• Company-provided equipment