Customer Advisor - Credit Protection

Responsibilities

• Advise customers via telephone regarding credit protection insurance products after a loan has been concluded
• Determine individual customer needs and provide tailored solutions using internal systems
• Ensure high customer satisfaction through strong service orientation
• Handle incoming inquiries (no cold calling)

Requirements

• Initial experience in sales or customer contact (e.g., sales, telesales)
• Service-oriented mindset and passion for credit products
• Strong communication skills and professional telephone manner
• Reliable and committed way of working
• Ideally a completed commercial vocational training

Benefits

• Salary model with uncapped commission
• Internal career programs, training, and coaching
• 100% remote work within Germany
• 30 days of vacation
• 10 additional child sickness days
• Cooperation with sports providers for health
• Fully digital onboarding and equipment provided

About the Company

smava is an online comparison portal that makes loans transparent, fair, and affordable by mediating between customers and partner banks.