Customer Care Associate (English and Arabic Speaker)
APM Monaco · Dubai
UAE remoteHybridFull TimeMid LevelCustomer Service
Posted 20 days ago2w agoApply link checked 15 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · office and home
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 20 days ago · apply link checked 15 hours ago
About the role
Responsibilities
- Manage customer calls and request relevant information
- Handle customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
- Liaise with Logistics, After Sales Service and global boutiques on daily basis
- Follow up the offline store enquiries and complaints
- Other ad-hoc projects assigned by the manager
Requirements
- Minimum 3 years relevant experiences in customer service/ luxury retail field
- Proficient with MS Office
- Fluent Arabic and English
- Able to work independently with minimal supervision
- Proactive, patient and committed
- Great communication and interpersonal skills
- Immediately available is highly preferred
About the Company
Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.
What we look for
- Fluent Arabic and English
- Minimum 3 years customer service or luxury retail experience
- Proficient with MS Office
- Ability to work independently
Customer ServiceRetail
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APM MonacoDubai
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