Customer Care Representative (UAE National )

Responsibilities

• Welcome customers courteously and answer phone calls efficiently
• Provide necessary information, service booking, and guidance
• Arrange seating and ensure customer comfort until attended to by a Service Advisor
• Direct customers to the relevant advisor
• Conduct follow-up calls to gather feedback on ATM visits
• Manage customer flow to reduce waiting times
• Support reception in managing courtesy vehicles
• Maintain cleanliness and hygiene in the reception area to uphold corporate image
• Participate in telemarketing activities during campaigns

Requirements

• High school Certificate
• 1-2 years of relevant experience
• Excellent communication skills
• Well groomed with a pleasant personality
• Experience in a multicultural environment is preferred
• Customer service certification is an advantage