Customer Experience Agent (Americas)
OANDA
WorldwideFully remoteFull TimeMid LevelCustomer Service
No salary statedPosted 13 days ago1w agoApply link checked 2 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 13 days ago · apply link checked 2 hours ago
About the role
Responsibilities
- Inform clients about OANDA's products and assist them with usage via live chat, phone, email, and digital platforms
- Provide troubleshooting assistance for platform access, trading tools, and account processes
- Maintain comprehensive knowledge of OANDA's product and service line
- Manage and resolve cases using CRM tools like Salesforce and maintain accurate documentation
- Adhere to operational workflows and regulatory standards for compliance and risk mitigation
- Participate in operational briefings, training, and knowledge transfer sessions
Requirements
- Previous experience in client-facing roles
- Active business registration or eligibility to operate as an independent contractor in your country of residence
- Fluent English
- Native or fluent proficiency in Spanish, French, or Portuguese
- Excellent communication skills and a positive attitude
Preferred Qualifications
- Experience with Salesforce or Zendesk
- Prior exposure to trading, financial markets, or trading-related client inquiries
- Ability to work flexible schedules including weekends and holidays on a rotational basis
About the Company
OANDA is a world-leading online trading group and FinTech innovator. They provide currency data solutions and trading technology, allowing customers to invest in currencies, shares, and commodities.
What we look for
- Previous experience in client-facing roles
- Active business registration for independent contracting
- Fluent English
- Fluency in Spanish, French, or Portuguese
- Excellent communication skills
SalesforceZendeskFintechCRM
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesSimilar jobsbased on title, category and scope
OANDA
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesCustomer Experience Agent (Americas)OANDA · 3 free applies a month