Customer Experience Cloud & AI SME
Kompetenza · Dubai
UAE remoteFully remoteFull TimeMid Level, ExecutiveInformation Technology
Posted 3 months ago3mo agoApply link checked 4 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Anywhere in the UAE
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 3 months ago · apply link checked 4 hours ago
About the role
About the Company
Kompetenza is a Salesforce partner with a Center of Excellence in Portugal. We specialize in Salesforce FlexTeam solutions, Corporate Services Cloud, and Employer of Record (EOR) services, helping organizations transform customer experiences through intelligent self-service portals and AI automation.
Responsibilities
- Design, configure, and enhance customer self-service portals using Salesforce Experience Cloud
- Implement self-service automation and AI-driven workflows to improve customer interactions
- Develop and optimize AI-driven virtual agents using Einstein AI, NLP, and machine learning
- Implement Conversational AI chatbots integrated with Live Chat, WhatsApp, and external messaging platforms
- Integrate self-service portals with third-party AI tools, RPA solutions, and external APIs
- Act as an AI & Experience Cloud SME, guiding clients through their AI and automation journey
- Use Salesforce Data Cloud and AI analytics to drive data-backed automation improvements
Requirements
- 2+ years of experience in Salesforce Experience Cloud & Service Cloud
- Hands-on knowledge of Einstein AI, NLP, chatbot development, and automation workflows
- Experience with Salesforce Flow, Omni-Channel Routing, and case automation
- Familiarity with third-party AI, automation, and chatbot platforms outside Salesforce
- Knowledge of API integrations, RPA, and machine learning-driven automation
- Strong communication and presentation skills for client mentorship and training
Benefits
- Remote work flexibility with a global team
- High earning potential with competitive salary and performance-based commission
- Opportunity to work with cutting-edge AI and automation tools
What we look for
- 2+ years Salesforce Experience Cloud & Service Cloud
- Einstein AI & NLP expertise
- Salesforce Flow & Omni-Channel Routing
- API & RPA knowledge
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KompetenzaDubai
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