Customer Experience Officer - Banking

Responsibilities

• Provide end-to-end operational and administrative support for the Customer Experience Department
• Execute manual, process-driven tasks related to complaints handling, quality assurance, reporting, and documentation
• Ensure accurate data entry, system updates, monitoring, and coordination across multiple channels to maintain compliance and enhance efficiency

Requirements

• A minimum of 2 years' experience in a similar role
• Outstanding written and verbal communication skills
• Ability to multitask and work well under pressure
• Banking experience desirable
• Knowledge of the local and MENA markets is desirable
• Excellent oral and written skills in English and Arabic is a mandate for this position
• Experience in delivering customer journeys process improvement initiatives in Banks or Financial sector