Customer Experience Officer
Vinirma Consulting Pvt Ltd. · Dubai
On-site · DubaiFull TimeEntry Level, Mid LevelFinance & Banking
No salary statedPosted 9 hours ago9h agoApply link checked 44 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 9 hours ago · apply link checked 44 minutes ago
About the role
Responsibilities
- Provide end-to-end operational and administrative support for the Customer Experience Department
- Execute manual, process-driven tasks related to complaints handling and quality assurance
- Manage reporting, documentation, and accurate data entry
- Perform system updates and monitoring across multiple channels to maintain compliance
- Coordinate activities to enhance operational efficiency
Requirements
- Minimum of 2 years of experience in a similar role
- Fluency in English and Arabic (written and verbal) is mandatory
- Experience in delivering customer journey process improvement initiatives in the banking or financial sector
- Ability to multitask and work effectively under pressure
- Banking experience is desirable
- Knowledge of local and MENA markets is desirable
What we look for
- 2+ years experience in similar role
- Fluent English and Arabic
- Banking or financial sector experience
- Customer journey process improvement skills
BankingProcess Improvement
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Vinirma Consulting Pvt Ltd.Dubai
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