Customer Happiness Officer
Al Marwan Group · Sharjah
On-site · SharjahFull TimeEntry LevelCustomer Service
No salary statedPosted 5 hours ago5h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates · Sharjah
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Sharjah · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 5 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Serve as the first point of contact for customers via walk-ins, calls, and emails
- Handle customer inquiries, requests, and complaints professionally and timely
- Ensure a positive and seamless customer experience at all touchpoints
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal departments to resolve customer issues efficiently
- Support front desk and reception activities and manage customer flow
- Prepare reports on customer feedback and service performance
- Ensure compliance with company policies and service standards
Requirements
- UAE National (Emiratization role)
- Bachelor’s degree or Diploma in Business Administration, Customer Service, or related field
- Fresh graduates are encouraged to apply
- Fluency in Arabic and English (written and spoken)
- Strong communication and interpersonal skills
- Proficiency in MS Office or Google Workspace
- Ability to multitask in a fast-paced environment
About the Company
Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, development, and Hospitality sectors across the GCC.
What we look for
- UAE National
- Bachelor's degree or Diploma
- Arabic and English fluency
- MS Office proficiency
Customer ServiceArabicMicrosoft Office
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Al Marwan GroupSharjah
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