Customer Happiness Officer

Responsibilities

• Serve as the first point of contact for customers via walk-ins, calls, and emails
• Handle customer inquiries, requests, and complaints professionally and timely
• Ensure a positive and seamless customer experience at all touchpoints
• Maintain accurate records of customer interactions and transactions
• Coordinate with internal departments to resolve customer issues efficiently
• Support front desk and reception activities and manage customer flow
• Prepare reports on customer feedback and service performance
• Ensure compliance with company policies and service standards

Requirements

• UAE National (Emiratization role)
• Bachelor’s degree or Diploma in Business Administration, Customer Service, or related field
• Fresh graduates are encouraged to apply
• Fluency in Arabic and English (written and spoken)
• Strong communication and interpersonal skills
• Proficiency in MS Office or Google Workspace
• Ability to multitask in a fast-paced environment

About the Company

Founded in 1978, Al Marwan Group is a diversified organization serving the construction, heavy machinery, Oil & Gas, real estate, development, and Hospitality sectors across the GCC.