Customer Operations Coordinator, Support

About the Company

Canvas Medical is accelerating everyday medicine with an EMR platform built for healthcare automation. We create modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to integrate data, automate workflows, and collaborate to solve healthcare's toughest challenges.

Responsibilities

• Handle account unlocks, staff provisioning, and permission changes for customer organizations
• Verify data state using read-only queries against customer databases
• Triage incoming tickets from Slack, email, and web forms using established runbooks
• Categorize and prioritize tickets by urgency and impact
• Route complex or technical issues to senior specialists with clear context
• Build foundational knowledge of Canvas platform configuration and clinical workflows
• Respond to straightforward customer inquiries with clear, empathetic communication

Requirements

• 1+ years in a support, operations, or customer-facing role
• Basic familiarity with web applications and SaaS platforms
• Strong written communication skills
• Organized and process-oriented with good prioritization instincts
• Willingness to learn SQL, REST APIs, and log analysis tools

Preferred Qualifications

• Prior healthcare experience
• Familiarity with EMR systems, clinical terminology, or healthcare billing
• Experience in a technical support environment

Benefits

• Competitive Salary & Equity Package
• Health Insurance (includes option with 100% family coverage)
• 401k
• Paid Maternity/Paternity Leave (12 weeks)
• Flexible/unlimited PTO
• Home Office Stipend