Customer Operations Coordinator, Support
Canvas Medical
WorldwideFully remoteFull TimeEntry LevelHealthcare & Telemedicine
USD 65,000–80,000 a yearPosted 3 months ago3mo agoApply link checked 6 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 6 hours ago
About the role
About the Company
Canvas Medical is accelerating everyday medicine with an EMR platform built for healthcare automation. We create modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to integrate data, automate workflows, and collaborate to solve healthcare's toughest challenges.
Responsibilities
- Handle account unlocks, staff provisioning, and permission changes for customer organizations
- Verify data state using read-only queries against customer databases
- Triage incoming tickets from Slack, email, and web forms using established runbooks
- Categorize and prioritize tickets by urgency and impact
- Route complex or technical issues to senior specialists with clear context
- Build foundational knowledge of Canvas platform configuration and clinical workflows
- Respond to straightforward customer inquiries with clear, empathetic communication
Requirements
- 1+ years in a support, operations, or customer-facing role
- Basic familiarity with web applications and SaaS platforms
- Strong written communication skills
- Organized and process-oriented with good prioritization instincts
- Willingness to learn SQL, REST APIs, and log analysis tools
Preferred Qualifications
- Prior healthcare experience
- Familiarity with EMR systems, clinical terminology, or healthcare billing
- Experience in a technical support environment
Benefits
- Competitive Salary & Equity Package
- Health Insurance (includes option with 100% family coverage)
- 401k
- Paid Maternity/Paternity Leave (12 weeks)
- Flexible/unlimited PTO
- Home Office Stipend
What we look for
- 1+ years support or operations experience
- Familiarity with web applications and SaaS
- Strong written communication
- Willingness to learn SQL and REST APIs
SQLSAASAPI
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Canvas Medical
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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