Customer Operations Coordinator, Support
Canvas Medical
WorldwideFully remoteFull TimeEntry LevelHealthcare & Telemedicine
USD 65,000–80,000 a yearPosted 3 months ago3mo agoApply link checked 11 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 11 hours ago
About the role
About the Company
Canvas Medical is accelerating everyday medicine with an EMR platform built for healthcare automation. We create modern, elegant front- and back-end tooling to enable new ways for developers and clinicians to integrate data, automate workflows, and collaborate to solve healthcare's toughest challenges.
Responsibilities
- Handle account unlocks, staff provisioning, and permission changes for customer organizations
- Verify data state using read-only queries against customer databases
- Triage incoming tickets from Slack, email, and web forms using established runbooks
- Categorize and prioritize tickets by urgency and impact
- Route complex or technical issues to senior specialists with clear context
- Build foundational knowledge of Canvas platform configuration and clinical workflows
- Respond to straightforward customer inquiries with clear, empathetic communication
Requirements
- 1+ years in a support, operations, or customer-facing role
- Basic familiarity with web applications and SaaS platforms
- Strong written communication skills
- Organized and process-oriented with good prioritization instincts
- Willingness to learn SQL, REST APIs, and log analysis tools
Preferred Qualifications
- Prior healthcare experience
- Familiarity with EMR systems, clinical terminology, or healthcare billing
- Experience in a technical support environment
Benefits
- Competitive Salary & Equity Package
- Health Insurance (includes option with 100% family coverage)
- 401k
- Paid Maternity/Paternity Leave (12 weeks)
- Flexible/unlimited PTO
- Home Office Stipend
What we look for
- 1+ years support or operations experience
- Familiarity with web applications and SaaS
- Strong written communication
- Willingness to learn SQL and REST APIs
SQLSAASAPI
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesSimilar jobsbased on title, category and scope
Canvas Medical
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
Get your daily matchesCustomer Operations Coordinator, SupportCanvas Medical · free account, 30 seconds