Customer Service & Admin Assistant BS

Responsibilities

• Respond to customer inquiries via email, phone, chat, and other channels
• Provide accurate information and timely solutions to customer concerns
• Handle customer requests and complaints professionally and empathetically
• Manage calendars, appointments, meetings, and scheduling requests
• Organize and maintain digital files, documents, and databases
• Perform data entry and update customer and administrative information
• Prepare reports, spreadsheets, and presentations
• Coordinate information between customers, internal teams, and external contacts
• Assist with invoices, expenses, and orders
• Maintain confidentiality of sensitive company and customer information

Requirements

• Previous experience in customer service, administrative support, or virtual assistance
• Experience handling customer inquiries and administrative tasks
• Proficiency with CRM systems, spreadsheets, and calendars
• Strong computer and digital skills
• Ability to work independently and collaborate with remote teams
• English proficiency for supporting English-speaking clients and teams