Customer Service & Admin Assistant MA

Responsibilities

• Respond to customer inquiries through email, phone, chat, and other communication channels
• Provide accurate information and timely solutions to customer questions and concerns
• Handle customer requests, complaints, and follow-ups in a professional and empathetic manner
• Maintain accurate records of customer interactions, requests, and resolutions
• Manage calendars, appointments, meetings, and scheduling requests
• Organize and maintain digital files, documents, records, and databases
• Perform data entry and update customer and administrative information
• Prepare and update reports, spreadsheets, documents, and presentations
• Coordinate information and requests between customers, internal teams, and external contacts
• Assist with invoices, expenses, orders, and other administrative processes when required
• Identify recurring customer or administrative issues and communicate them to the appropriate teams
• Maintain confidentiality when handling customer, employee, and company information

Requirements

• Previous experience in customer service, administrative support, office administration, virtual assistance, or a similar role
• Experience handling customer inquiries and administrative tasks
• Experience using CRM systems, spreadsheets, calendars, or other business software
• Strong computer and digital skills
• Ability to manage multiple priorities and meet deadlines
• Ability to work independently and collaborate effectively with remote teams
• Reliable internet connection and a suitable setup for remote work
• English proficiency is required

About the Company

Simera Professional helps you connect with employers, stand out, and stand secure the right match via your Simera Professional Key (SPK).