Customer Service Agent, French Speakers
Wheely · Dubai
On-site · DubaiFull TimeEntry LevelCustomer Service
AED 9,000+ a monthPosted 10 hours ago10h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 10 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Deliver high-quality customer service across calls, live chat and email
- Meet operational SLAs and customer satisfaction targets
- Investigate and resolve customer and chauffeur issues quickly
- Escalate customer feedback to senior management and relevant teams
Requirements
- Passion for exceptional customer service
- Experience in a customer-facing role in the luxury service industry
- Excellent interpersonal and communication skills
- Ability to thrive in a fast-paced high-volume contact centre
- Fluency in spoken and written English and French
- Flexibility for shift work including nights and weekends, in the office
- Technically proficient
Preferred Qualifications
- Experience in a call centre
- Arabic language skills
Benefits
- Competitive salary of AED 9,000 per month and quarterly KPI-based bonus
- Private medical insurance
- Best-in-class equipment
- Monthly credit towards Wheely journeys
- Professional development stipend
About the Company
Wheely is a premium transportation company operating across Europe, the US and the Middle East, serving over 100,000 active riders.
What we look for
- Passion for exceptional customer service
- Experience in a customer-facing role in the luxury service industry
- Excellent interpersonal and communication skills
- Ability to thrive in a fast-paced high-volume contact centre
- Fluency in spoken and written English and French
- Flexibility for shift work including nights and weekends, in the office
- Technically proficient
- Experience in a call centre
- Arabic language skills
Customer ServiceTelehealth
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WheelyDubai
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