Customer Service Associate
Careerfier · Dubai
On-site · DubaiFull TimeEntry Level, ExecutiveCustomer Service
No salary statedPosted 5 hours ago5h agoApply link checked 1 hour ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 5 hours ago · apply link checked 1 hour ago
About the role
Responsibilities
- Handle customer inquiries, complaints, feedback, and follow-ups through calls, emails, and messages
- Process customer orders, coordinate service schedules, and support resource planning
- Monitor service providers’ work orders and ensure timely completion
- Coordinate spare parts inventory records, allocation, and stock control
- Maintain service documentation, reports, and operational data analysis
- Support and coordinate with technicians, installers, drivers, and service teams to achieve service targets
- Assist with administrative tasks and service improvement projects
Requirements
- 1–3 years of experience in customer service or service operations
- Experience with CRM systems and service process management preferred
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Strong reporting skills
- Basic technical knowledge of products/services
- Excellent communication, organization, and problem-solving skills
- Ability to work proactively and collaborate with teams
What we look for
- 1–3 years customer service experience
- CRM systems experience
- MS Office proficiency
- Basic technical knowledge
CRMMicrosoft OfficeCustomer Service
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CareerfierDubai
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