Customer Service Coordinator - UAE National
Hermès GB (HERMES (GB) LTD) · Dubai
On-site · DubaiPart TimeEntry LevelCustomer Service
Posted 8 hours ago8h agoApply link checked 7 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 8 hours ago · apply link checked 7 hours ago
About the role
Responsibilities
- Handle customer queries by email, phone and WhatsApp for Hermès stores in UAE, Kuwait, Bahrain and Doha
- Answer questions on product information, availability, orders, delivery, returns and claims
- Redirect queries to stores, management or After Sales when needed
- Close all requests within target timeframes at high service quality
- Follow up returns and validate exchanges or refunds after quality control
Requirements
- Good communication and greeting skills
- Punctual, flexible, hardworking, responsible and adaptable
- Professional approach and positive attitude
- Team player with problem-solving and decision-making ability
- Familiarity with the products
About the Company
Hermès is a luxury goods house. This role is open exclusively to UAE Nationals holding a valid family book, in line with the UAE Government's Emiratisation strategy.
What we look for
- Good communication and greeting skills
- Punctual, flexible, hardworking, responsible and adaptable
- Professional approach and positive attitude
- Team player with problem-solving and decision-making ability
- Familiarity with the products
Customer ServiceTechnical SupportRetail
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Hermès GB (HERMES (GB) LTD)Dubai
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