Customer Service Dispatcher
Offshore Launch
WorldwideFully remoteFull TimeExecutiveCustomer Service
USD 1,450–1,450 a monthPosted 3 months ago3mo agoApply link checked 5 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 5 hours ago
About the role
Responsibilities
- Answer incoming calls and schedule appointments in HouseCall Pro or equivalent platforms
- Handle overflow and after-hours customer inquiries
- Manage customer calls professionally through VoIP tools and correspond with the internal team
- Follow company scripts to guide a smooth booking process
- Ask relevant plumbing-related diagnostic questions to capture accurate job details
- Maintain detailed customer records in the CRM system
- Support lead tracking via marketing dashboards
- Assign technicians to booked jobs promptly
Requirements
- 2+ years of customer service experience, ideally in HVAC, plumbing, or home services
- Familiarity with HouseCall Pro, ServiceTitan, or Jobber
- Strong verbal and written English communication skills
- Ability to multi-task and manage high call volumes
- Comfortable working with VoIP systems and lead tracking software
Preferred Qualifications
- Prior plumbing or HVAC industry knowledge
- Experience with objection handling or win-back calls
Benefits
- Up to $1450/mo depending on experience
- Guaranteed annual bonus of one month's salary
- Performance-based annual bonus up to 1.5x one month's salary
- Comprehensive health benefits including health, life, vision, and dental insurance
- 16 days PTO
About the Company
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent.
What we look for
- 2+ years customer service experience
- Familiarity with HouseCall Pro or similar software
- Strong English communication skills
- Ability to multi-task
CRMCustomer Service
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Offshore Launch
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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