Customer Service Executive

Responsibilities

• Interact with cardholders through inbound chats in a timely manner
• Identify and solve cardholder issues quickly and effectively
• Resolve issues and communicate with relevant teams to provide solutions
• Work with a team of CSRs and other departments to find appropriate solutions
• Escalate queries and concerns as needed
• Take complete ownership of providing support to customers
• Ensure all target KPIs are met as set by the line manager
• Capture customer feedback for review by the line manager
• Make outbound calls based on business requirements
• Provide regular reports and summaries to the reporting manager

Requirements

• Minimum 2 years of experience in a customer service role
• IT literate, particularly with Microsoft Office
• Strong written skills for clear and concise text-based communication
• Strong organizational and administrative skills
• High school diploma or equivalent; Bachelor's Degree preferred
• Proficiency in English and Hindi/Urdu

About the Company

Edenred UAE is a fast-growing payroll service provider serving more than 6,000 businesses and more than 2 million unbanked employees. We offer a unique value proposition for companies to manage their payroll and for employees to receive their salaries and use it in the simplest way via our mobile app.

Preferred Qualifications

• Knowledge of additional languages such as Malayalam, Tamil, Bengali, Nepali, Arabic, Telugu, Kannada, or Bhojpuri
• Ability to multi-task, prioritize, and manage time effectively