Customer Service Officer
Etihad Airways · Abu Dhabi
On-site · Abu DhabiFull TimeMid LevelCustomer Service
Posted 3 hours ago3h agoApply link checked 2 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Abu Dhabi
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Abu Dhabi · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 3 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Act as first escalation point for complex or high-value guest cases
- Handle priority calls and VIP guests with professionalism and discretion
- Stand in for the Supervisor when required
- Coach and support Premium Guest Relations Agents on call quality
- Monitor queue performance and daily reports, recommending corrective actions
- Coordinate with Concierge, Chauffeur and Airport Services teams
Requirements
- Previous contact centre work experience
- Passion for customer service
- High School certification or above
About the Company
Etihad Airways is the national airline of the UAE, connecting people across continents from its hub in Abu Dhabi.
What we look for
- Previous contact centre work experience
- Passion for customer service
- High School certification or above
Customer ServiceTelehealth
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Etihad AirwaysAbu Dhabi
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