Customer Service Officer.Injaz - DBC Operations.41.Retail Banking Group
Mashreq
On-siteFull TimeMid LevelCustomer Service
No salary statedPosted 7 hours ago7h agoApply link checked 3 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- The employer's office · on-site
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 7 hours ago · apply link checked 3 hours ago
About the role
Responsibilities
- Ensure superior customer experience by monitoring Telesales calls and providing feedback/coaching
- Manage teams to ensure activities meet targets
- Develop and implement strategies and objectives to achieve challenging targets
- Maintain service standards and monitor performance to achieve top productivity and efficiency
Requirements
- University Graduate (preferably in finance, banking, or math)
- Excellent communication skills
- Minimum 3 years of experience in sales or service environments
- Experience in Quality Assurance or Service Quality is an advantage
- Proven excellent listening skills
- Analytical and detail-oriented
- Computer literate
- Positive attitude
- Full knowledge of bank products, processes, and systems
What we look for
- University Graduate
- Excellent communication skills
- Min 3 years experience in sales or service
- Analytical skills
- Computer literate
Quality AssuranceBanking
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Mashreq
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Get your daily matchesCustomer Service Officer.Injaz - DBC Operations.41.Retail Banking GroupMashreq · 3 free applies a month