Customer Service & Operations Coordinator

Responsibilities

• Answer inbound customer calls and process new leads from various channels
• Gather customer and project information to maintain accurate records
• Coordinate sales appointments, site visits, and assessments
• Perform post-service follow-ups to ensure customer satisfaction and request reviews
• Prepare and submit electrical permit applications and coordinate final inspections
• Execute general data entry and administrative tasks within Simpro and other company systems

Requirements

• Previous customer service experience
• Administrative or back-office support experience
• Experience answering business phone lines
• Strong written and verbal English communication skills
• Native or near-native English speaking ability
• Proficiency with Microsoft 365 and Slack

Preferred Qualifications

• Experience with CRM or field service management software
• Scheduling or appointment coordination experience
• Background in construction, electrical contracting, or home services
• Knowledge of Simpro, Pipedrive, or Quo VoIP

About the Company

20four7VA provides offshore independent contractors to deliver remote services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia.