Customer Service Representative - Hindi Speaking
Exinity · Dubai
UAE remoteHybridFull TimeJuniorFinance & Banking
Posted 1 hour ago1h agoApply link checked 48 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Dubai · office and home
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 1 hour ago · apply link checked 48 minutes ago
About the role
Responsibilities
- Respond to customer enquiries via phone, email and chat
- Resolve routine customer issues and back-office queries independently
- Handle complaints and escalate priority or sensitive matters
- Explain products, services and account features accurately
- Support clients with platform navigation and troubleshooting
- Identify appropriate upselling and cross-selling opportunities
- Maintain accurate records in CRM and support systems
Requirements
- 1.5-3 years in customer service or a customer-facing role
- Fluency in English and Hindi, spoken and written
- Confident use of CRM, ticketing and live-chat systems
- Strong communication and problem-solving skills
- Attention to detail and accuracy
Preferred Qualifications
- Experience in financial services, fintech, FX or brokerage
- Working knowledge of financial markets and trading terminology
- Experience with value-based selling or retention
Benefits
- Hybrid working policy
- Discretionary performance bonus
- Personalized flex benefits
- Medical insurance and comprehensive leave package
- Wellbeing support and self-development tools
About the Company
- Exinity is a global online trading group founded in 1998, with central offices in the UAE, Cyprus and the UK.
- It provides leveraged trading to over 2 million customers through brands including FXTM and Nemo.
What we look for
- 1.5-3 years in customer service or a customer-facing role
- Fluency in English and Hindi, spoken and written
- Confident use of CRM, ticketing and live-chat systems
- Strong communication and problem-solving skills
- Attention to detail and accuracy
- Experience in financial services, fintech, FX or brokerage
- Working knowledge of financial markets and trading terminology
- Experience with value-based selling or retention
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ExinityDubai
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