Customer Service Representative (Native Thai Speaker)

Responsibilities

• Respond to customer inquiries via phone, email and chat in Thai, English and other languages
• Provide accurate information on products, services and policies
• Resolve customer issues promptly and professionally
• Maintain detailed records of customer interactions in CRM systems
• Collaborate with internal teams to ensure customer satisfaction
• Escalate priority issues and handle back-office queries
• Support clients with technical and troubleshooting issues
• Upsell and cross-sell value-added services

Requirements

• Fluency in Thai and English, spoken and written
• Strong communication and interpersonal skills
• Ability to work under pressure in a fast-paced environment
• Problem-solving mindset and attention to detail

Preferred Qualifications

• Previous customer service experience
• Knowledge of financial markets
• Familiarity with CRM systems and support tools
• Knowledge of other languages

About the Company

Exinity is a global online trading group founded in 1998, with central offices in the UAE, Cyprus and the UK.