Customer Service Representative
Pavago · Dubai
UAE remoteFully remoteFull TimeMid Level, ExecutiveCustomer Service
Posted 3 months ago3mo agoApply link checked 2 hours ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Anywhere in the UAE
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 3 months ago · apply link checked 2 hours ago
About the role
Responsibilities
- Handle 50–100 daily support tickets via phone, email, live chat, and social channels
- Resolve customer issues quickly aiming for first-contact resolution (FCR)
- Prioritize tickets based on urgency and SLA requirements
- Document all interactions clearly in Zendesk, Freshdesk, or Salesforce
- Update internal knowledge bases, FAQs, and response templates
- Capture customer feedback such as CSAT and NPS
- Collaborate with Product, Engineering, and Operations teams to improve product quality
- Ensure compliance with GDPR and HIPAA standards
Requirements
- 1–2+ years of experience in customer service, call center, or support roles
- Proficiency with at least one platform: Zendesk, Freshdesk, or Salesforce Service Cloud
- Excellent written and verbal English communication skills
- Proficiency with Microsoft Office and Google Workspace
- Ability to manage high ticket volumes and multitask effectively
Preferred Qualifications
- Multilingual support experience
- Industry exposure in SaaS, E-commerce, Healthcare, or Finance
- Experience in KPI-driven environments
- Familiarity with chatbots and AI-powered support tools
About the Company
Pavago provides remote staffing solutions, connecting high-quality talent with businesses worldwide.
What we look for
- 1-2+ years customer service experience
- Experience with Zendesk, Freshdesk, or Salesforce
- Strong written and verbal English
- Proficiency in Microsoft Office and Google Workspace
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PavagoDubai
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