Customer Service Representative- Remote

Responsibilities

• Identify, evaluate and prioritize caller needs, questions and concerns
• Formulate plans of resolution and respond appropriately and efficiently
• Maintain and restore customer satisfaction and partner with other teams as needed
• Perform problem analysis, problem determination and recommended resolutions in accordance with standard protocol
• Proactively educate callers on program benefits
• Meet or exceed established call center metrics, attendance standards and quality levels
• Use computer tools to accurately process and document information
• Develop rapport with callers and appropriately adjust communication style
• Provide accurate information about Sharecare programs and services
• Escalate issues internally and follow up on escalated issues

Requirements

• High School Diploma
• Prior experience in a customer service related field preferred
• Great communication skills
• Ability to multi-task
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Ability to work effectively with others in a team environment
• Ability to thrive in a fast-growing always changing environment

About the Company

Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Their comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being.