Customer Service Representative

Responsibilities

• Service as the primary contact for travelers prior to departure
• Communicate with travelers by email and phone in a helpful and friendly manner
• Achieve monthly and quarterly customer satisfaction goals
• Prepare travelers for their upcoming trip in a video meeting
• Ensure that all travel documents are thorough, complete and accurate
• Organize transfers, flights and additional services to ensure every detail is arranged
• Address passenger emergencies during trips and assist with claims processing afterward
• Use AI tools to save time and improve how you work

Requirements

• At least 2 years of customer service experience
• Fluency in German or French
• Confidence in English
• Willingness to take on emergency shifts (24/7) during travel seasons
• Strong attention to detail and accuracy
• Ability to stay calm in stressful situations
• Proficiency with digital tools

Preferred Qualifications

• Experience in the travel industry
• Familiarity with CRMs or booking platforms
• Experience working with diverse client types

Benefits

• International and friendly working environment
• Quarterly social days and team events
• Opportunity to work from other offices in the Ventura network
• Yearly 2-week offsite
• Participation in company profits
• Constant learning and growth opportunities

About the Company

Ventura TRAVEL is a group of specialized travel brands focused on authentic, interactive, and innovative travel experiences. Ranked as one of Germany's best employers, the company aims to unleash the adventurer in every person through engaging group activities and local cultural immersion.