Customer Success Business Partner, UAE & Emerging

Responsibilities

• Manage a portfolio of GCC, Turkey and Emerging Markets accounts for adoption, retention and ROI
• Act as trusted advisor guiding customers through the value delivery lifecycle
• Lead executive-level Quarterly Success Reviews with sponsors and stakeholders
• Identify pain points, upsell and cross-sell opportunities through targeted workshops
• Advocate for customers internally and manage renewal risks with Renewal Managers and Account Executives
• Advise on Centers of Excellence and governance models for long-term self-sufficiency
• Contribute to customer success playbooks and reference case studies

Requirements

• Fluent in Arabic and English, spoken and written
• Customer success, presales or management consulting experience, ideally in the GCC
• Background in Enterprise Performance Management, enterprise planning or analytics
• Familiarity with Anaplan lines of business such as Finance, Supply Chain or Sales Planning
• Exceptional communication and presentation skills with C-suite and government stakeholders
• Ability to translate complex technical concepts into business value
• Cross-functional team leadership experience
• Openness to regular regional travel across the GCC

Preferred Qualifications

• Planning and modelling expertise in Supply Chain, Finance or Sales
• Experience establishing a Center of Excellence or similar governance structure
• Familiarity with Anaplan or comparable enterprise planning platforms
• Change management and business transformation background
• Experience with sovereign or government-affiliated enterprise accounts

About the Company

• Anaplan is an AI-infused scenario planning and analysis platform used by over 2,400 global companies.