Customer Success Director
Moontech · Dubai
UAE remoteFully remotePart TimeLead, Manager, DirectorSales & Business Development
No salary statedPosted 28 days ago4w agoApply link checked 48 minutes ago
Why we think you can apply
- Employer country
- United Arab Emirates · Dubai
- Hiring model
- UAE-based role · the employer hires in the UAE
- Work from
- Anywhere in the UAE
- Time-zone overlap
- Gulf Standard Time · none needed
Posted 28 days ago · apply link checked 48 minutes ago
About the role
Responsibilities
- Own customer revenue, retention and expansion across a portfolio of strategic accounts
- Identify commercial opportunities, customer risks and potential churn signals early
- Build trusted relationships with senior and executive stakeholders
- Lead strategic account planning, QBRs, commercial conversations and major customer escalations
- Lead, coach and develop the Customer Success team
- Partner with Business Development, Product, Data, Operations and AI/Automation teams
- Build scalable Customer Success processes across onboarding, account health, reporting, lifecycle management and churn prevention
- Use CRM systems, data and AI to improve visibility and automate repetitive work
- Champion the voice of the customer internally to shape product and operational priorities
Requirements
- Significant experience in Customer Success, Account Management, or Strategic Accounts leadership
- Proven track record of owning and improving revenue, retention and/or account expansion
- Experience managing high-value or enterprise customers and senior decision-makers
- Demonstrated people leadership experience with coaching high-performing teams
- Commercially minded and analytical approach to customer management
- Exceptional communication, negotiation and stakeholder-management skills
- Experience using CRM or Customer Success platforms
- Interest in AI, automation and technology-enabled Customer Success
About the Company
MoonTech is redefining how brands collaborate with creators—replacing guesswork with real-time performance insights and smarter decision-making. We are building the future of scalable influencer marketing.
What we look for
- Experience in Customer Success or Account Management leadership
- Track record in revenue retention and expansion
- Experience managing enterprise customers
- People leadership experience
- CRM platform experience
CRMAccount Management
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MoontechDubai
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