Customer Success Director, Strategic Accounts
Wagmo
WorldwideFully remoteFull TimeSenior, LeadCustomer Service
USD 160,000–175,000 a yearPosted 3 hours ago3h agoApply link checked 2 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 hours ago · apply link checked 2 hours ago
About the role
Responsibilities
- Own post-sale relationship for a named book of enterprise accounts
- Manage onboarding and year 1 enrollment success with onboarding team
- Maintain quarterly strategic account plans and conduct QBRs
- Serve as senior point of contact across client HR, Benefits, Total Rewards and broker teams
- Track and improve employee engagement and satisfaction
- Own renewal and expansion, targeting 125%+ NRR per account
- Diagnose low-enrollment and churn risk early and intervene
- Partner with Sales, Implementation, Marketing and Product
- Build playbooks and mentor CSMs
Requirements
- 8+ years B2B/SaaS customer success or account management
- 3+ years owning a named strategic book with retention and expansion targets
- Track record of meeting NRR targets
- Experience driving adoption with large-enterprise HR and Benefits leaders
- Strong executive presence with VP and C-level stakeholders
- Analytical depth using enrollment, claims and engagement data
- Experience with CRM and CS tooling such as Salesforce or Gainsight
Preferred Qualifications
- Experience in pet insurance, voluntary benefits or employee benefits administration
- Recognition for retention or account growth
Benefits
- Comprehensive health, vision and dental coverage
- HSA/FSA and 401(k) with employer match
- Unlimited PTO and annual company holidays
- 12 weeks parental leave for eligible employees
- Company paid pet wellness and insurance plans
About the Company
Wagmo is a pet health company offering tech-enabled pet benefits through employers.
What we look for
- 8+ years B2B/SaaS customer success or account management
- 3+ years owning a named strategic book with retention and expansion targets
- Track record of meeting NRR targets
- Experience driving adoption with large-enterprise HR and Benefits leaders
- Strong executive presence with VP and C-level stakeholders
- Analytical depth using enrollment, claims and engagement data
- Experience with CRM and CS tooling such as Salesforce or Gainsight
- Experience in pet insurance, voluntary benefits or employee benefits administration
- Recognition for retention or account growth
SalesforceLeadershipAnalyticsAccount ManagementStakeholder ManagementForecastingReportingGainsight
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Wagmo
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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