Customer Success Executive
Darwin AI
WorldwideFully remoteFull TimeSeniorCustomer Service
Posted 3 months ago3mo agoApply link checked 4 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 4 hours ago
About the role
Responsibilities
- Manage ongoing relationships with assigned customers as the primary point of contact
- Conduct Monthly Business Reviews (MBRs) to analyze satisfaction and AI performance
- Proactively identify new use cases and communicate product updates
- Monitor client accounts to detect churn risk and develop retention strategies
- Conduct adoption workshops and training sessions to increase customer proficiency
- Analyze customer feedback and usage data to identify trends and improvements
- Collaborate with Support, Product, and Engineering teams to resolve technical issues
- Maintain accurate records using Planhat and other CRM tools
Requirements
- Proven experience in Customer Success, Account Management, or Customer Experience
- Experience within SaaS or AI-driven environments preferred
- Ability to analyze data and apply insights to success strategies
- Experience with CRM tools such as Planhat
- Strong communication skills for explaining complex concepts to non-technical stakeholders
- Proactive, customer-centric, and team-oriented mindset
- Passion for technology and artificial intelligence
Preferred Qualifications
- Knowledge of AI implementation
- Experience with technical troubleshooting
Benefits
- Language Classes: Access to English, Portuguese, and Spanish classes
- OpenAI Premium License: Complimentary access for personal or professional use
- Paid Time Off: 25 days per year of paid vacations and holidays
What we look for
- Experience in Customer Success or Account Management
- SaaS or AI industry experience preferred
- Data analysis skills
- CRM proficiency (Planhat or similar)
- Strong communication skills
SAASCustomer SuccessAI
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Darwin AI
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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