Customer Success Executive, Health Plans
Carrot
WorldwideFully remoteFull TimeSeniorSales & Business Development
USD 108,000–130,000 a yearPosted 4 hours ago4h agoApply link checked 4 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 4 hours ago · apply link checked 4 hours ago
About the role
Responsibilities
- Own a portfolio of health plan accounts, serving as the primary point of contact and trusted advisor to plan account, product, and clinical stakeholders
- Drive retention and renewal outcomes across your book of business, proactively identifying risks and building action plans
- Increase member engagement and program utilization through data-informed recommendations and regular business reviews
- Present program value, outcomes, and cost-savings data to health plan leadership through clear storytelling and executive-ready presentations
- Partner cross-functionally with Health Plan Sales, Implementation, Business Intelligence, Legal & Compliance, and Member Success
- Identify and support expansion opportunities within existing health plan relationships
- Contribute to the customer success playbooks, processes, and best practices for the Health Plans segment
Requirements
- Bachelor's degree
- 6+ years of professional experience in Customer Success, Account Management, or client services within the health plan, payer, or healthcare benefits space
- Experience working with or within health plans, with an understanding of how payers evaluate, launch, and manage partner programs
- Track record of managing complex, multi-stakeholder relationships and projects to deadline
- Clear, empathetic communication skills with comfort presenting to plan leadership and executive audiences
Preferred Qualifications
- Existing relationships within national or regional health plans
- Familiarity with payer operations such as clinical program integration, network strategy, or utilization and outcomes reporting
- Experience with Salesforce or another CRM
- Strong analytical, writing, and communication skills
- Willingness to travel for customer meetings and industry conferences
About the Company
Carrot is the leading global fertility and family care platform, built on intelligent care orchestration. More than a thousand multinational employers, health plans, and health systems trust Carrot to support millions of members across 195 countries.
What we look for
- Bachelor's degree
- 6+ years of professional experience in Customer Success, Account Management, or client services in the health plan, payer, or healthcare benefits space
- Experience working with or within health plans
- Track record of managing complex, multi-stakeholder relationships
SalesforceAccount ManagementCustomer SuccessHealthcare
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Carrot
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NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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