Customer Success Manager

Responsibilities

• Establish and deliver a consistent, scalable Customer Success approach across a growing set of accounts
• Support customer onboarding and early target engagement to ensure quick value realization
• Proactively engage customers to guide adoption and strengthen lifecycle relationships
• Identify risks in new or transitioning accounts and drive actions to improve retention
• Use account insights to identify growth opportunities and partner with sales on commercial conversations
• Coordinate internal account teams to support onboarding and long-term success
• Achieve performance metrics including customer satisfaction, retention, and revenue contribution

Requirements

• 5+ years of experience in customer-facing roles
• Strong business and negotiation skills
• Proven experience with account planning and relationship management
• Experience with recurring revenue business models and software license agreements
• Required experience in the Payments industry
• Must be currently authorized to work in Dubai on a full-time basis

About the Company

A CI Worldwide powers the global payments ecosystem, providing innovative technology solutions for banking and financial intermediaries.