Customer Success Manager - Arabic speaker
MongoDB
Customer Success Manager
Posted 4 months ago
Employment Type
Full Time
Location
Dubai
Experience
Senior, Lead
Requirements
Customer Success, Account Management, SaaS experience
Required Skills
Job Description
Responsibilities
- Build active and meaningful relationships with customers, working closely with other MongoDB partners
- Lead new customer/project onboarding meetings—validating and identifying customer needs, potential challenges, key project timelines
- Promote the implementation of paid MongoDB features to optimize usage of the customer portfolio
- Achieve high customer satisfaction and referencability, ensuring continuous improvement of MongoDB's customer success experience
- Help develop and implement standard methods, processes, tools, and continuously enhance MongoDB's customer service programs
Requirements
- 5-7 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
- 4+ years experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast-paced SaaS environment
- 2+ years of technical product experience or education
- Bachelor's degree (technical degree preferred)
- Arabic speaker
Preferred Qualifications
- Prior exposure to database, cloud, and infrastructure technologies is a plus
- A passion for partnerships and collaboration with multiple teams (Sales, Marketing, Support, Product)
- High levels of organization and the ability to prioritize effectively
Benefits
- Hybrid working model in Dubai
About the Company
MongoDB’s mission is to empower innovators to unleash the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.
How to Apply
Similar Jobs You Might Be Interested In
Senior Frontend Engineer - KYC Saas
Binance
Senior Information Technology Full Time Completely RemoteHealth Insurance Medical Insurance Paid LeavePosted a month ago
Senior Blockchain Developer
Technance
Mid Level, Senior Information Technology Full Time Completely RemotePosted 18 days ago
Data Analyst
capital.com
Mid Level, Senior Information Technology Full Time Hybrid: DubaiAnnual Leave Health Insurance Medical Insurance Paid LeavePosted 12 days ago
Hiring Remote Talent in Dubai? Post Your Job Today!
Connect with thousands of qualified remote professionals in Dubai. Our platform helps you find the perfect candidate for your remote position.
- Reach 5000+ Active Job Seekers
- Featured Job Listings Available
- 30-Day Listing Duration
- Dedicated Support Team
Senior IT Specialist - Finance & HR Systems
PXGEO
Senior Information Technology Full Time Hybrid: DubaiPosted a day ago