Customer Success Manager - Arabic speaker

Responsibilities

• Build active and meaningful relationships with customers, working closely with other MongoDB partners
• Lead new customer/project onboarding meetings—validating and identifying customer needs, potential challenges, key project timelines
• Promote the implementation of paid MongoDB features to optimize usage of the customer portfolio
• Achieve high customer satisfaction and referencability, ensuring continuous improvement of MongoDB's customer success experience
• Help develop and implement standard methods, processes, tools, and continuously enhance MongoDB's customer service programs

Requirements

• 5-7 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
• 4+ years experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast-paced SaaS environment
• 2+ years of technical product experience or education
• Bachelor's degree (technical degree preferred)
• Arabic speaker

Preferred Qualifications

• Prior exposure to database, cloud, and infrastructure technologies is a plus
• A passion for partnerships and collaboration with multiple teams (Sales, Marketing, Support, Product)
• High levels of organization and the ability to prioritize effectively

Benefits

• Hybrid working model in Dubai

About the Company

MongoDB’s mission is to empower innovators to unleash the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.