MongoDB

Customer Success Manager - Arabic speaker

MongoDB

Customer Success Manager

Posted 8 months ago

Employment Type

Full Time

Location

Dubai

Experience

Senior, Lead

Job Listing No Longer Available

This job posting is no longer accepting applications. It may be more than 30 days old or the position has been filled.

Requirements

Customer Success, Account Management, SaaS experience

Required Skills

Customer SuccessAccount ManagementSAASArabic

Job Description

Responsibilities

  • Build active and meaningful relationships with customers, working closely with other MongoDB partners
  • Lead new customer/project onboarding meetings—validating and identifying customer needs, potential challenges, key project timelines
  • Promote the implementation of paid MongoDB features to optimize usage of the customer portfolio
  • Achieve high customer satisfaction and referencability, ensuring continuous improvement of MongoDB's customer success experience
  • Help develop and implement standard methods, processes, tools, and continuously enhance MongoDB's customer service programs

Requirements

  • 5-7 years relevant experience working in a Customer Success, Account Management, or similar customer-focused role
  • 4+ years experience with large-scale, technologically sophisticated accounts and/or Enterprise market customers in a fast-paced SaaS environment
  • 2+ years of technical product experience or education
  • Bachelor's degree (technical degree preferred)
  • Arabic speaker

Preferred Qualifications

  • Prior exposure to database, cloud, and infrastructure technologies is a plus
  • A passion for partnerships and collaboration with multiple teams (Sales, Marketing, Support, Product)
  • High levels of organization and the ability to prioritize effectively

Benefits

  • Hybrid working model in Dubai

About the Company

MongoDB’s mission is to empower innovators to unleash the power of software and data. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

How to Apply

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