Customer Success Manager

Responsibilities

• Support customers by finding solutions to ticket requests and enriching documentation
• Drive campaigns targeting multiple customers through digital touch-points
• Identify high-potential and high-risk customers from newly onboarded users
• Onboard new customers to products including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes
• Collaborate with Sales and Support to develop engagement plans that fulfill customer objectives
• Engage with your portfolio to ensure risk identification and collect feedback for the product team

Requirements

• Customer-facing experience
• Empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu
• Excellent presentation skills
• Strong organisational skills and ability to maintain documentation
• Team player capable of interacting with all internal departments

Preferred Qualifications

• Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian

Benefits

• Distributed remote work environment with twice-yearly in-person team sprints
• Annual personal learning and development budget of USD 2,000
• Annual compensation review and recognition rewards
• Annual holiday leave and maternity/paternity leave
• Employee Assistance Programme
• Travel opportunities and Priority Pass for long-haul company events

About the Company

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, the company recruits on a global basis and has been remote-first since its inception in 2004.