Customer Success Manager
Daybreak Health
WorldwideFully remoteFull TimeMid LevelCustomer Service
No salary statedPosted 6 days ago6d agoApply link checked 1 hour ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 6 days ago · apply link checked 1 hour ago
About the role
Responsibilities
- Lead district onboarding, staff activation, and dashboard training
- Troubleshoot account access, referral submissions, and scope questions
- Run staff trainings and info sessions to drive engagement
- Build training capacity models to flag launch risks
- Execute adoption campaigns including campus visits, email outreach, and webinars
- Use AI to build personalized training decks, campaigns, and district talk tracks
- Turn district data into actionable insights and maintain documentation in shared tools
Requirements
- Experience in EdTech, education, or healthcare partnerships, product support, and enablement
- K-12 background
- Proven track record driving adoption at scale for 100+ customers
- Strong project management across multiple concurrent launches
- Tech savvy with ability to troubleshoot independently and use AI tools daily
- Exceptional organization and communication skills
- Ability to turn data into insight and build simple models
Preferred Qualifications
- Experience with mental health or SEL products
- Previous work inside a K-12 district or on a campus
- Salesforce or similar CRM experience
About the Company
Daybreak Health partners with school districts to ensure students can access mental health care. Backed by Union Square Ventures, Lux Capital, and Y Combinator, they serve districts representing over a million students.
What we look for
- Experience in EdTech, education, or healthcare partnerships
- K-12 background
- Track record driving adoption at scale
- Strong project management skills
- Tech savvy and AI fluency
- Strong written and verbal communication
- Data analysis and modeling skills
Customer SuccessProject ManagementAI
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Daybreak Health
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