Customer Success Manager
HiddenLayer
WorldwideFully remoteFull TimeSeniorCustomer Service
No salary statedPosted 3 hours ago3h agoApply link checked 3 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 hours ago · apply link checked 3 hours ago
About the role
Responsibilities
- Manage ongoing communication across a portfolio of enterprise accounts
- Join customer calls, take notes, and track action items
- Own all follow-up after calls and ensure internal task completion
- Maintain Jira tickets and accurate account health scores
- Collaborate with Solution Architects during onboarding
- Partner with Technical Support Engineering to triage and route issues
- Monitor product adoption and flag low engagement
- Support Account Directors with renewal and upsell opportunities
Requirements
- 5+ years in Customer Success or Technical Account Management at a B2B SaaS or cybersecurity company
- Experience managing enterprise accounts across technical and executive stakeholders
- Exceptionally organized with a track record of managing follow-ups
- Strong written and verbal communication skills
- Familiarity with tools like Jira or Salesforce
- Background in cybersecurity or AI/ML is a plus
Benefits
- Fully Remote with home office and internet/phone stipends
- Comprehensive, fully subsidized health, vision, and dental insurance
- Unlimited and flexible time off plus 15 paid holidays
- Dedicated L&D fund for training, conferences, and certifications
- 401k offerings
About the Company
HiddenLayer protects the world's most valuable technologies from adversarial AI attacks. The company is a high-growth startup backed by major venture capital and industry leaders like Microsoft and Morgan Stanley.
What we look for
- 5+ years in Customer Success or Technical Account Management
- B2B SaaS or cybersecurity experience
- Experience managing enterprise accounts
- Strong written and verbal communication skills
- Familiarity with Jira or Salesforce
SalesforceCybersecuritySAASJira
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HiddenLayer
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