Customer Success Manager II
DealerOn, Inc.
WorldwideFully remoteFull TimeMid LevelRetail
USD 62,500+ a yearPosted 3 months ago3mo agoApply link checked 22 hours ago
Why we think you can apply
- Hiring model
- Open worldwide · the employer states no country restriction
- Work from
- Anywhere, the UAE included
Posted 3 months ago · apply link checked 22 hours ago
About the role
Responsibilities
- Manage customer accounts across multiple OEMs
- Provide monthly product review reporting and optimization recommendations
- Analyze and review digital performance in detail
- Complete website edits and troubleshoot issues to meet service levels
- Communicate and implement customer KPIs with cross-functional teams
- Prioritize and communicate resolution on escalated customer issues
- Manage multiple accounts simultaneously and track project status
- Assist in driving customer retention and identifying growth opportunities
- Create and update knowledge base articles
Requirements
- Bachelor's degree or equivalent experience
- Google Analytics Certification
- 2+ years of account management or dealership experience
- Proficiency in MS Office Suite and Salesforce Service Cloud
- Ability to work various shifts including evenings and weekends
Preferred Qualifications
- Experience driving customer satisfaction and loyalty
- Knowledge of SEO, SEM, JIRA, and CRM
- 2+ years of automotive industry experience
Benefits
- Medical, dental, and vision insurance
- Company matched 401K plan
- Flexible PTO and Sick Leave
- 6 weeks paid Parental Leave
- 8 Paid National Holidays
- Company-paid basic Life Insurance
- Voluntary supplemental insurance options
About the Company
DealerOn is an online marketing company providing website and agency services to automotive dealerships across North and South America.
What we look for
- Bachelor's degree
- Google Analytics Certified
- 2+ years account management experience
- MS Office proficiency
- Salesforce Service Cloud proficiency
SalesforceSEOGoogle Analytics
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DealerOn, Inc.
SponsorWake up to a shortlist, not a search results page.
NeverApply scores every new listing against your CV, salary floor and visa. A handful of real matches by morning.
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